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Testimonial archive

Princess to USA - 2019

We were so happy with how the journey went, start to finish you guys were so helpful and reassuring.

Princess arrived safely and has settled in so well to her new life in LA!

I have attached a picture of her on the beach!

Nothing but positive things to say.

Thank you again!

 

 

Pip to Australia

 

Sorry for the delay in sending, but I just wanted to say a huge thank you for everything in getting Pip to Melbourne! 

She’s been home a week and a half now and is doing great! I think she likes Aussie life and is enjoying beach walks and the sunshine! 

Pip was much better in herself than expected when I picked her up from the Australian quarantine, the facility seemed well organised and the staff were very nice. 

Thank you again for making the process so much easier for all of us - our family is now complete!

Here's a picture of Pip settling in! ​

Maya and Dienfer travelled to Zurich, Switzerland - 2018

This email is long long overdue, but we just wanted to say a huge thank you to everyone who took care of Maya and Dienfer so well and/or who played a great role in getting them to us safely. Thank you so much! I remember also that Pete collected them in London and Steve dropped them to the airport. Unfortunately, I don't know the names of everyone involved or how to contact them but would be so grateful if you could pass on my thanks. And thank you all for all your help and kindness. You'll hopefully be pleased to know that the kitties are busy enjoying their new home (and spying on the neighbours too). 

With many thanks again and very best wishes,

Sxxxxxxx"

More up to date testimonials

Some of our testimonials are here, but more up to date reviews and testimonials are on our facebook page, our google reviews page and at https://www.reviews.co.uk/company-reviews/store/petair-uk

This way you can see the reviews from our most recent clients.

Archie flew to New Zealand - September 2018

Archie was looked after SO SO WELL. Such a personal service from start to finish. We went for gold and it made the process so straight forward exporting him to NZ - it is very complicated and you don’t save money if you just try and do the other bits yourself. When he was picked up the guy was so kind and understanding, let us make sure he was safely in his crate. Archie got a stop over in Singapore where they let him out the crate - I couldn’t find another company that allowed this. Liaison with the Quarantine was also facilitated. Everything went so smoothly and we were so happy to be reunited with him 10 days later. PetAirUK were also very reasonably priced - you might find a service that saves £100-200 but it won’t be nearly as good. It’s worth it for peace of mind for what is a stressful long and complicated process.

Zoey the dog flew to Cape Town, South Africa

Hayley/Joanna

Apologies for only emailing you now to say thank you. Zoey has had a good flight as far as we could tell. 

She looked relaxed when we picked her up. Everything went so smooth and we cannot say thank you enough. 

From the moment I enquired about your services, your emails and help, the very warm and friendly driver who picked Zoey up and the text message to let us know when she was dropped off at Heathrow, I can truly say that we've had such a good experience. Worth every penny!

The peace of mind we had to know that all the paperwork was taken care of and to know that the people who dealt with her made sure she was happy and comfortable.

Zoey is enjoying her new home. So much space and freedom here on the farm.

Thank you again for everything (being very patient as well with all my emails checking things you had already told me etc).

Pippi the dog flew to Australia

Hi Rachel,

Just wanted to let you know that we collected Pippi from quarantine this morning and she's settling into her new home down under quite nicely.

She's lost quite a lot of weight in quarantine, but generally she's in great shape.

Thank you and everybody at Pet Air for everything - this was a long project for me: my initial enquiry with you was at the end of 2014, and at times I didn't think it was ever going to happen...but here she is!

You and your team made the whole thing very straight forward for me, and I'm very, very grateful. 

Kind regards,

Sxxxx

Lieutenant Worf, Jeanne d'Arc and La Reine Margot flew to Atlanta, USA

Dear Darren, Luke and everyone else involved in shipping our pets to Atlanta,

I just wanted to say thank you from the bottom of our hearts for taking such good care of our three pets Lieutenant Worf, Jeanne d'Arc and La Reine Margot.

You have made a very stressful process easy and we were very impressed by your professionalism via email and at your center.

Our pets were so comfy in their crates that we have decided to decorate them and keep them as their individual dens.

So once again, many thanks.

Kind regards,

Jxxx and Bxxxxxx

Lola the dog flew to Dubai, UAE - Sept 2017

Hi Victoria, 

Lola arrived safely, thank you so very much for all your work, we could not have done it without you! 

xx

Axxx Bxxxxxxx

Laika and Skip flew to Melbourne, Australia

Hi Catherine,

Apologies that this email is long overdue. As you can imagine there is so much to organise when moving your life to the other side of the world! I just wanted to say thank you so much for all your help in getting my babies safely to Melbourne. I was very happy with the service and never felt a bother when I asked a thousand questions about the process. I really appreciate all the reassurance and understanding you provided, as this helped keep my anxieties at bay. I was so impressed by how easily you were able to sort and rearrange our travel arrangements when I became ill after having my baby. It couldn't have been easier or more stress free on my part. I picked up Laika and Skip from quarantine expecting them to be skinny and shaking with stress, but they were the happy healthy pups I left in the UK. They have settled into life here so easily and I am so glad we were able to bring them along. Thank you Catherine and thank you to everyone at PetAir UK, I would definitely recommend you to anyone!!

All the best

 

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