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You would collect your pets from the cargo area of the airport. Petair UK give all our clients tracking details and phone numbers for the handling agents at the destination airport so that you can call them to discuss the best and quickest way to collect your pets. The cargo areas of airports are the slightly less well known parts and where the human areas are glass walled, well groomed areas; the cargo areas may be a bit less polished. Depending on where the dogs and cats have flown to you will have to clear customs with them, which involves a trip to the customs office to complete more paperwork before being allowed back to the cargo area to collect them.