Archie was looked after SO SO WELL. Such a personal service from start to finish. We went for gold and it made the process so straight forward exporting him to NZ – it is very complicated and you don’t save money if you just try and do the other bits yourself. When he was picked up the guy was so kind and understanding, let us make sure he was safely in his crate. Archie got a stop over in Singapore where they let him out the crate – I couldn’t find another company that allowed this. Liaison with the Quarantine was also facilitated. Everything went so smoothly and we were so happy to be reunited with him 10 days later. PetAirUK were also very reasonably priced – you might find a service that saves £100-200 but it won’t be nearly as good. It’s worth it for peace of mind for what is a stressful long and complicated process.
Sep 20 2018
This email is long long overdue, but we just wanted to say a huge thank you to everyone who took care of Maya and Dienfer so well and/or who played a great role in getting them to us safely. Thank you so much! I remember also that Pete collected them in London and Steve dropped them to the airport. Unfortunately, I don’t know the names of everyone involved or how to contact them but would be so grateful if you could pass on my thanks. And thank you all for all your help and kindness. You’ll hopefully be pleased to know that the kitties are busy enjoying their new home (and spying on the neighbours too).
With many thanks again and very best wishes,
Sep 1 2018
Apologies for only emailing you now to say thank you. Zoey has had a good flight as far as we could tell.
She looked relaxed when we picked her up. Everything went so smooth and we cannot say thank you enough.
From the moment I enquired about your services, your emails and help, the very warm and friendly driver who picked Zoey up and the text message to let us know when she was dropped off at Heathrow, I can truly say that we’ve had such a good experience. Worth every penny!
The peace of mind we had to know that all the paperwork was taken care of and to know that the people who dealt with her made sure she was happy and comfortable.
Zoey is enjoying her new home. So much space and freedom here on the farm.
Thank you again for everything (being very patient as well with all my emails checking things you had already told me etc).
Dec 20 2017
Dear Darren, Luke and everyone else involved in shipping our pets to Atlanta,
I just wanted to say thank you from the bottom of our hearts for taking such good care of our three pets Lieutenant Worf, Jeanne d’Arc and La Reine Margot.
You have made a very stressful process easy and we were very impressed by your professionalism via email and at your center.
Our pets were so comfy in their crates that we have decided to decorate them and keep them as their individual dens.
So once again, many thanks.
Jxxx and Bxxxxxx
Nov 30 2017
Just wanted to let you know that we collected Pippi from quarantine this morning and she’s settling into her new home down under quite nicely.
She’s lost quite a lot of weight in quarantine, but generally she’s in great shape.
Thank you and everybody at Pet Air for everything – this was a long project for me: my initial enquiry with you was at the end of 2014, and at times I didn’t think it was ever going to happen…but here she is!
You and your team made the whole thing very straight forward for me, and I’m very, very grateful.
Nov 20 2017