Apologies that this email is long overdue. As you can imagine there is so much to organise when moving your life to the other side of the world! I just wanted to say thank you so much for all your help in getting my babies safely to Melbourne. I was very happy with the service and never felt a bother when I asked a thousand questions about the process. I really appreciate all the reassurance and understanding you provided, as this helped keep my anxieties at bay. I was so impressed by how easily you were able to sort and rearrange our travel arrangements when I became ill after having my baby. It couldn’t have been easier or more stress free on my part. I picked up Laika and Skip from quarantine expecting them to be skinny and shaking with stress, but they were the happy healthy pups I left in the UK. They have settled into life here so easily and I am so glad we were able to bring them along. Thank you Catherine and thank you to everyone at PetAir UK, I would definitely recommend you to anyone!!
All the best
Sep 20 2017
Hope all is well.
I just wanted to say huge huge thank you to all involved with the transporting of Marley and Dakota to Vancouver.
The boys arrived yesterday, with much praise from customs and the cargo centre staff. Everyone got kisses, lol. The staff at Swissport were really lovely, caring and helpful. They helped us with the crate to the car and made sure the boys were happy.
Both flew fabulously, with absolutely zero mess in their crates! It was spanking clean, which everyone was shocked about especially for such a long journey with additional delays in Customs due to two flights from Asia landing just before the boys did. I would thoroughly recommend anyone with Nervous dogs to definitely get the travel crate beforehand for their dogs to get accustomed and make it their own safe haven. I’m pretty sure it made a huge difference.
They are still adjusting to the time difference, but surprisingly are eating really well, playing with toys and enjoying getting to know their new home on Vancouver Island. They definitely have a way too much energy for me at the moment lol.
Thanks again for everything. I will definitely keep in contact with updates as we all settle in.
Lxxxx, Dxxxxx, Marley and Dakota
Aug 20 2017
journey was good and uneventful thank you, and thank you SO much for taking our precious Basil and Lexi to the airport. They love Cape Town and we move into our house at the end of the month. Have to put up with a beach cabana in the meantime :).
May 20 2017
I just wanted to send one last email to let you know that Benji has arrived in Bahrain and is over his flight already! He’s busy pottering around in the sunshine and exploring his new home.
It was a completely seamless process organising his journey and I can’t thank you and your colleagues enough. I’m a big worrier and so protective of Benji so I was dreading him making the journey but everyone has been so professional and reassuring, it made the whole thing so easy.
Please pass my thanks on to the whole team, you’ve all been wonderful.
Mxxxxxx (and Benji!)
Nov 20 2016