Petair UK Privacy Notice
Version date: 04/07/2023
Welcome to Petair Ltd. Our business is to safely transport pets by air and road to many destinations all over the world. To help us do that, we need to collect and use information about you.
This notice tells you about how we collect and use (‘process’) your personal data through your use of https://www.petairuk.com/, our social media pages and any communication you have with use. It may be updated from time to time, so please check back regularly.
In some circumstances you may also receive additional notices about our use of your data.
Petair Ltd, is the ‘Data Controller’ of your information. This means that we decide how and why we are using your data, and are responsible for looking after it.
Our address is:
Deer Park Farm
Wimborne St Giles
Dorset BH21 5NZ
Company number: SC218632.
Information Commissioner’s Office Registration number: ZA296676
We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. You can contact them with any queries, issues or in relation to your data protection rights at the above address, or:
Petair Ltd. Is also part of IVC Evidensia Group.
We collect and use the following categories of personal data:
To provide you with a quote, to manage your booking and help to manage and improve our services, we may collect:
Lawful Basis: We process this data as part of entering into or performing a contract with you, or for our legitimate interests in improving the quality of our services.
We may receive information from payment companies to manage payments, as part of performing our contract with you.
We may receive information from third parties including transport, accommodation and veterinary providers.
Lawful basis: We process this information as it is in our legitimate interest to do so, in order to provide services to you, or with your consent.
Lawful basis: We may also use any of the above data to meet relevant legal obligations, or to seek legal advice or defend a claim.
We will only use your data in ways that are compatible with the purposes explained in this notice. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that, where required or permitted in law, we may process your personal data without your knowledge or consent, including additional personal data.
If you don’t wish to provide certain information when requested (such as your payment card details), we will not be able to provide you with the service you have requested.
It’s also really important that the information you give to us is accurate and is kept up to date. You can tell us about changes to your personal data by contacting us via https://www.petairuk.com/contact-us/or calling our office on 01725 551124.
We share your personal data with the following categories of companies so that we can provide the service you have requested from us. This may include parties that assist in the process of shipping your pet with you, or other parties that work with us such as:
Petair is also part of the IVC Evidensia group of companies. Personal data may be shared with IVC Evidensia companies where provide services to Petair. For more information, please visit https://ivcevidensia.com.
Where any part of our business is outsourced, sold, or merged, and where permitted by law, we will share your data with the new provider so that we may continue to provide services to you. They may use your personal data in the same way as set out in this policy. We will of course inform you of any such change and give you an opportunity to opt out of your data being shared with a new provider.
IVC Evidensia is a multinational company, and some of our business processes may take place outside of your own country. We ensure that your data continues to be protected to the same standards by:
IVC Evidensia in Europe and the United Kingdom (UK) currently uses service providers in the following countries/regions:
We have put in place security measures to help to prevent your information from being accidentally lost, altered, shared, used, or accessed in an unauthorised way.
We limit access to your personal data to those employees, agents, contractors and data processors who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.
Under the UK GDPR and Data Protection Act 2018 you have rights relating to your personal data. You have the right to:
Some of these rights may be limited in some circumstances, or subject to exemptions. If you want to exercise your rights, or to make a complaint, please complete a Rights request form or contact us at firstname.lastname@example.org.