PetAir took such great care of our dog and truly made it a hands off process. We shipped our pup from the UK back to the US and it couldn’t have been easier. It was so smooth and we received emails and updates often. The friendly driver who collected our dog (do the Gold package, it’s worth every extra bit), was clearly a dog lover and made me (and our dog) feel at ease. So grateful to PetAir for getting our dog back safely and taking the headache out of the move for us.

  We just shipped our dog Poppy over from the UK to USA. Obviously as you would expect we were quite nervous about this but with PetAir there was no reason to be. PetAir were extremely professional and on hand to answer any queries or provide support. We opted for the gold package and was not disappointed. PetAir updated us on where Poppy was and how she was doing every step of the way. Would definitely recommend to people that are nervous for the dogs or need a bit of extra support when moving. Thank you so much PetAir!!

  We are so glad that we found PetAir to help us during this pandemic period. We had to recently relocate back to San Francisco when long term assignment in UK was over. However unfortunately, the most of airlines suspended pet transportation services. PetAir was quite informative and reliable. We used door to door service and it was a superior experience. We couldn't have done it without you, Petair team. Thank you for all of your hard work! :)

  Words cannot express mine and my husband’s gratitude to Pet Air for transporting our five fur-babies safely to Australia in August. We dealt with Rachel who is phenomenal. Her incredible knowledge provided useful when dealing with our vets (inexperienced with exporting to Australia) saving us money due to their mistakes, as well as preventing potential delays! They boarded at Pet Air prior to their flight and the dogs were constantly in the paddling pools (guess what they are getting for Xmas? Lol) while the cats shared a family space in the air conditioned cattery. I was sent photos and updates. On our first day arriving in OZ in hotel quarantine. I received an email from Rachel informing me that the pets had been off-boarded with Singapore Air. However, despite being on the other side of the planet, we didn’t need to worry as in the same email, Rachel had already got them released and returned back to boarding, booked them on a flight with Qatar for a couple days later and booked their new quarantine dates. Talk about being on the ball. Now this is where Pet Air’s excellence really shines. Your pets are in the very best of hands and you don’t need to worry! I can’t recommend them highly enough!

  We turned to PetAir UK when we decided to relocate from UK to NZ with our kitty, Charles. After hearing great feedback about them, we opted for Gold Service and what a great decision that was. Everyone at Petair are extremely professional and helpful, even when it comes to answering scary questions about pets flying. You can tell they very passionate about what they do and love animals! Our trip in April, unfortunately, got cancelled and, eventually, so were our cats flights. Petair were fantastic in sense that they updated us on any progress and potential flights. We found them to be super helpful and honest and would recommend them to anyone. I was told that the gentleman picking up Charles for his overnight stay in the UK was super lovely and have no doubt our kitty felt safe. Finally, our little furbaby got on the plane and arrived in NZ soil in August. We received photo updates and communication with Petair was fantastic. I followed his trip through an app which was comforting. From the bottom of my heart i wish to extend a huge thank you to all who was involved in this trip that Charles had been on. We cannot be happier being reunited with our beautiful little cat and strongly recommend Petair to anyone looking to relocate their pets! Attached are pics of a very happy kitty in his new home. Maija, Max and Charles