The team at PetAir UK are just fantastic! My husband and I relocated from the UK to Sydney earlier this year and needed support arranging transport for our two cats. With multiple things to prepare for our move, having PetAir take care of everything relating to moving our fur babies was a massive weight off our shoulders, especially as they weren't eligible to fly out to Australia until 4 months after us.The communication from start to finish was just brilliant and everything was so easy for us (we went for the Gold service). We always knew what was happening, and the updates during the actual journey itself was so reassuring. They were also able to support us with organising the final travel on from the quarantine facility with a partner company.Our cats arrived happy and healthy and we're so pleased to be back together. Using PetAir UK's Gold Service was definitely worth it and I would highly recommend them to anyone looking to move their pet/s abroad.

We used PetAirUK to relocate our cat from London to Vancouver. It was our first time to move overseas with a pet so the whole idea was daunting. 6month before, I had researched online a variety of companies getting information and quotes. PetAir was the best company in regards to communication and also their pricing was very reasonable compared to some others. I loved how transparent they were with costs and Corinne explained the different packages thoroughly. Once it was nearer the time of our relocation, Corinne got back in contact with us to discuss what we wanted to do. I was surprised she remembered about us which helped me and my husband to finally choose PerAirUK as our provider. We decided to go with the Gold package which includes everything being done by PetAir and the only thing I needed to prepare was to provide Maximus’s vaccination card and fill our few documents which was very easy to do. Corrine communicated with us every step of the way and I felt very reassured knowing we selected the right company. Once the initial process started, Ellie from the bookings team took over and helped us get Maximus ready for his overnight stay before his flight (we flew out few days earlier so that we could get everything ready and set up for Maximus’s arrival). We also paid extra to have a Canadian agent deal with Maximus’s customs clearance check as we were told that they would have access to Maximus to give him fresh water and look after him (this isn’t allowed for us to do as we weren’t allowed to see him until the pets pass all clearance checks and this takes upto 4- 6hours). All this information was provided to us in advanced and we were grateful that we had this option of booking an agent.PerAirUK organised all this on behalf of us so all we needed to do was check with the Canadian agent on the day of Maximus’s arrival. I was a little disappointed by the way the Canadian customs agent handled Maximus but this was nothing to do with PerAirUK.As Canada’s borders were only recently opened we were very worried about getting the flights we wanted booked but Corinne and Ellie managed all the bookings in good time and got Maximus booked at the exact date we asked for. We received text messages when Maximus was at the cattery and I personally liked the fact that we were able to track his flight from the details they gave us. They were always friendly when communicating and even though they were very busy, they answered all my questions and phone calls. It was stressful enough to do an international move so having PerAirUK do everything was so worth every penny! I would use this company again if we were to do another move and cannot recommend them enough. They understood how important it was to us to bring Maximus and treated us professionally all the way from start to finish. Thank you Corinne, Ellie and Fiona for all everything. Maximus is now settling well into his new home and is enjoying the high rise views !

From the very start of our journey of bringing our beloved doggy, Rocky, from the UK to Spain, the team at PetAir have provided us with a profession service, answering all our questions and making us feel assured when we worries about his safety during his long journey.PetAir also provided us with a seamless service when we communicated with their third party contacts such as the transport agents both sides of Ricky’s journey.The driver who delivered Rocky to our door in Spain at midnight was amazing too! He shared live location updates with us on WhatsApp and called us to let us know Rocky was doing really well.I would definitely recommend PetAir to any pet owner who is looking to safely and happily transport their pet from one country to another.Thank you. Thank you. Thank you.

From the very start of our journey of bringing our beloved doggy, Rocky, from the UK to Spain, the team at PetAir have provided us with a profession service, answering all our questions and making us feel assured when we worries about his safety during his long journey.

PetAir also provided us with a seamless service when we communicated with their third party contacts such as the transport agents both sides of Ricky’s journey.

The driver who delivered Rocky to our door in Spain at midnight was amazing too! He shared live location updates with us on WhatsApp and called us to let us know Rocky was doing really well.

I would definitely recommend PetAir to any pet owner who is looking to safely and happily transport their pet from one country to another.

Thank you. Thank you. Thank you.

I had a pleasant experience with PetAir UK. I’ve moved back to the US from Manchester with my pet cat, Sidney. He made it to the airport safe and sound, though I was concerned that he did not have enough water - though this would most likely be the airlines fault as his trip was extended an extra day due to temperatures - once he made it to the states and I picked him up.Sidney is in good health and very happy at his home so I can only assume he was treated well and looked after during his journey. The only issue I have with the service is that I wasn’t able to get regular updates on Sidney throughout. That would have made the 3 day process much easier and less stressful for myself and my fiancé. Once he was at the cattery, the next and last update we got on him was that he had boarded his flight to his 1st stop. Because Sidney had a 1 day layover at JFK, I didn’t hear anything else until I arrived at Cargo to pick him up. The flight was delayed by 4 hours as well and no one got into contact with us to assure he would be on that flight or that he had landed.

They looked after me throughout the process of flying my 2 cats to me in Cyprus

We had a great experience with PetAirUK. We opted for the gold service which means they take care of all the paperwork and transportation to and from the airport for us. All of that went seamlessly. There was great communication throughout and our dogs got here safely. Our only point of concern came when the dogs arrived at the destination and then we were informed there would be an extra $200 charge since we were not also taking the wooden crates with each dog. We paid it but would have appreciated been told about this cost upfront, especially considering we choice the gold package. And the pickup location for the dogs with the broker was not the best option as it was a very busy travel plaza that didn’t have any grass for the dogs to go to the bathroom on, so we couldn’t walk them right after they got out we had to drive first to another location. Other than that, PetAir did an amazing job getting our 2 big dogs to USA.

The PetAir UK team were absolute stars with helping us relocate our dog to NZ - one of the strictest countries for animal imports! Rachel was super responsive, answered all of my questions, made me feel supported and ensured everything was all sorted. I was particularly nervous on collection day, but it was very fast and professional - I had nothing to worry about. Thank you so much!!! (Pic of Mia safely at home in NZ thanks to Rachel & her team)

Having our two Labradors moving state side with us was priority. Didn’t know how it would happen until researched and found PetAir UK amongst other companies. This company by far was the best. From start to finish the confidence in them was high. They explained, advised and completely understood our concerns. Nothing was to much trouble for them. When the boys arrived and we’re not even stressed or anxious looking I knew we’d picked the right company. If you are relocating and want your fur babies with you THIS IS THE COMPANY TO DO IT. Pls don’t hesitate just book with them.

My boyfriend and I have just moved to Hong Kong and PetAir were absolutely incredible! Thank you to Alison and Victoria for working with us and for enabling such a smooth process. Our dog Nugget arrived at her destination calm and happy, even after such a long journey, and we were informed of her progress/whereabouts every step of the way. We cannot thank you enough!