We used PetAir UK’s Gold service to relocate our our 2 Maine Coons from the UK to Florida. The service was outstanding, and we were kept fully informed from start to finish, both in the UK and in the USA. They made a daunting process absolutely stress free for us, and Lolita and Arthur arrived safely and in good shape at precisely the time we had been advised. Special thanks go to Kerri-Lyn in the UK, who was extremely understanding and supportive to a me as a rather worried Cat Mum, and also to Krystal in Orlando who kept us fully informed of progress in the USA. Thanks so much!

Was unimpressed with Petair. I started using this company because of the wonderful reviews. I filled out all the paperwork, requested specific dates, gave a deposit. I was heart broken when Rachel responded with an email letting me know that the pet taxi and boarding weren't available for the date I requested. We already had our plane tickets and couldn't change them so her denial of services for the date I asked/needed really caused me more stress. I had to cancel our contract due to the fact that PetAir couldn't fulfill the dates and even though I felt it was their fault for the cancellation, they still charged me. Thank goodness I found another company that works with American Airlines and they had plenty of boarding available. I totally learned my lesson to ask if they can accommodate the dates I need before filling out all the superfluous paperwork and giving a deposit that won't be refunded even if it's PetAir's fault. EDIT: The company promptly got in touch with me to refund all of my deposit. It's unfortunate that they didn't do that immediately when they couldn't fulfill the contract instead of responding to a review. I do understand that the summer is a busy time but I feel that you should only enter into a contract if it can be achieved.

Bob was a business colleague of mine and provides a first class service. Yes there may be cheaper pet transport companies out there but they are only in it for the money where as Bob, being a registered veterinarian can handle everything and has the health and well being of your pet as his number one priority. I would trust him to bring my pets over anytime.

I used Pet Air to assist me in transporting my 2 Springer Spaniels to the US from the UK, and then back again 9months later. The service they provided was exemplary - Ellie and Daniel were knowledgable, quick to respond and helped reassure me at every stage. I asked countless questions and they patiently talked me through everything I needed to know. I was very nervous about flying my dogs and they made the experience as stress free as possible.
I could not recommend PetAir more - if you are flying your pets from the UK, or looking for assistance in customs clearance on entering the UK then DEFINITELY give them a call :)

I highly recommend using PetAir UK if you are planning on taking a pet with you abroad.Ellie and the team were amazingly helpful from the initial email, to post landing. During what is a stressful process, the team were always responsive, prompt and really personable.There might be cheaper alternatives in market, however you get the service you pay for, and I can't recommend them highly enough

A fantastic experience all round. They took good care of my 2 cats, kept me informed all the way, and my girls landed safe and sound, completely relaxed in Bangkok. The crates are excellent and I am keeping them in case of further travel. Highly recommended company, and Sophia in particular was a pleasure to communicate with.

We can Highly recommend PetAir! We were having real issues in trying to find the right company to safely transport our cat to her new home in Germany from the UK. Called numerous company's who were either way over priced or just did not feel secure or safe enough.Then we found Petair and they immediately took charge of the situation. Totally professional and the support given by Emma / Ali and others (sorry If I forget your names) was outstanding! From start to finish they were helpful informative and always available on the phone for our many questions.The initial flight with BA was cancelled (no fault of PetAir) and Emma from Petair worked through the day to resolve the situation and rebooked Maggie our cat on a flight the next day. Also the care Maggie got when she was with Petair for a few days before flying was superb! Maggie finally arrived in Berlin - relaxed / calm and happy to be with my partner.Outstanding company and the price was really good for the Gold Service we took. They are many who charge much more - who offer half the service! Petair took away all the stress and headaches that we were facing when planning to move our cat to her new home. They also understand all the new laws post Brexit! and we felt secure with them at all times.Huge thanks to all the team at PetAir! If you are needing to relocate your pet then I can highly recommend this company! 5 Stars. They did all the work! And now Maggie is happy in her new home :) eating too much and driving everyone insane as she explores her new environment!

Our experience from Pet Air UK was amazing! I contacted them many times with questions prior to making my booking and they were patient and considerate the whole way through the process.When we booked the gold package, we flew to the USA a few days ahead of our dog, Poppy, and then she was picked up from our family members house and taken to the boarding kennels near to Heathrow, prior to the flight the next day. The lady who picked poppy up, texted me to say what time she would be arriving to collect her and then texted when she arrived at the kennels and how the journey had been. The kennels sent me a photo to say she had arrived and had passed all of her health checks! This was great to hear!The following morning (day of the flight) a further text arrived to say that Poppy was in her crate and all checked in at the airport for her flight! We tracked her flight over the atlantic and arrived at the cargo terminal in the USA to collect her. She showed no signs of stress and was very happy to see us!! We took her for the longest wee in the world and then home to our new home in the USA!She has settled in - she has been here for 5 days and is getting used to the 100 degree heat!! I would highly recommend Pet Air UK and would use them again in a heartbeat! 5 star service!

I thought I share our experience to help others,just to let them know not to worry.We flew from London to Las Vegas with our chow chow Luna.I must say I was so terrified of this,never flew with a pet before,didn't know what to expect,but everything went well and she arrived safe in US.We used Pet air silver package and we paid for an agent to clear the customs in US so our poor girl didn't have to wait in her travel cage.Everything went well,and our girl coped better than we thought.Both me and my husband are grateful and we thank Pet air UK and the the lady agent in Las Vegas.I must thank Allison and Maike,they were both soo patient with me,I had to many questions and they explained everything and reassured me,I can imagine we were not the only scared parents out there but still,thank you for putting up with me.I wish I could add a picture of my Luna,here in Las Vegas,but somehow I can't add photos to this review.She is very happy here in her new home!

PetAir we’re awesome from start to finish. Friendly, knowledgeable, practical - they did their very best to minimise our stress and that of our pets throughout the whole process. A door to door service that focussed on pet welfare. Would highly recommend