We couldn’t wish for a better agency to fly our dogs to Dubai. From the minute we had an email with Corrine to continuing the paperwork with Sharon, the service has been seamless. We had all of the information we needed, no stress no fuss and it took away all of the painful paperwork (which is a minefield) of our hands. They explain the full process (the flight and what it’s like for the pets) and calmed me down when I was too worried. Just incredible all around. They work very closely with Emirates and updated the airline about our deaf timid girl which then continued to the actual flight where the air hostess came to tell us that the dogs have been safely borded on the plane and gave us the temperature of their hold space (21C ha!)