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Flying your pet internationally from the UK comes with several logistical considerations that need thorough preparation. At PetAir UK, we know how important this journey is – after all, we’re made up of a team of veterinary professionals, we’re not just a logistics company. With over 33,000 pets relocated to more than 300 destinations, we’re uniquely equipped to handle every detail with care, expertise, and heart.
Here’s a breakdown of what you can expect when flying your cat or dog internationally when you choose PetAir, and how we make the complex simple.
Step 1: Initial Consultation & Quote
- You begin by requesting a quote via PetAir’s website. Our team considers your destination, the size and species of your pet, and any special needs.
- We offer flexible payment plans so you can budget the move in a way that works for you.
- If you’re working to tight timelines – maybe due to last-minute changes – you might choose our Fast-Track Pet Travel option, which can process in as little as 5–14 working days.
Step 2: Health, Documentation & Paperwork
Because PetAir is veterinary-led, every shipment is overseen by clinical experts.
Here’s how we manage health and documentation:
- Microchipping & Vaccinations: We ensure your pet meets all legal requirements for their destination (microchip, rabies vaccination, etc.).
- Health Check: A vet conducts a full examination; we also provide tailored advice on feeding, sedation (if required), and travel stress.
- Paperwork Compliance: We handle 100% of the documentation – health certificates, import permits, airline paperwork – so you don’t have to worry about missing anything.
Step 3: Pre-Flight Care & Crate Preparation
- Your pet travels in a custom-made, IATA-compliant pet cabin, built to their exact size at our Dorset workshop.
- We provide 24/7 online vet access prior to departure, so any last-minute worries (e.g., about sedation or feeding) can be addressed. Through this, we also provide preflight crate training with a specialist behaviour consultant.
- Our vet access includes 1-to-1 behavioural consultations and nutrition advice, so your pet’s routine is adapted for the journey.
Step 4: Tracking & Travel Day
- Each crate will have a smart QR code to enable us to update you on your pet’s journey via the caretags app. Learn more about CareTags here.
- You’ll receive updates (via email or text) whenever your pet is scanned – from pick-up, during flights, to arrival.
- The CareTag App also works as a digital pet wallet: it stores your pet’s vaccination records, travel documents, emergency contacts, and more.
- On the day, we manage everything: from pick-up (door-to-door or to our pre-flight air-conditioned kennel) to check-in at the airport.
When pets arrive at their destination outside the UK, the process typically involves clearing customs, presenting travel documents, and collecting the pet from a designated cargo area.
Most countries carry out basic checks such as verifying microchips, reviewing vaccinations, and sometimes performing a brief health inspection. Requirements vary: some destinations, like Australia, have strict entry rules and mandatory quarantine, while others, such as Mexico, allow quick entry with no quarantine if the pet is healthy.
PetAir UK helps prepare pets for these arrival procedures by organising paperwork, advising on country-specific rules, and, where needed, working with local agents to support customs clearance. Our CareTags also stays active after arrival, providing real-time notifications and a digital space for all essential documents.
Step 5: In-Flight and Arrival
Your pet flies in a secure, climate-controlled area on the plane (we refer to this as Hold 5). Once they land, PetAir handles any customs clearance or import checks.
See below images of the team and the Hold 5 of an Emirates plane:
For Pets Arriving into the UK
For pets arriving into the UK, we provide ArrivalPlus aftercare. This includes:
- A voucher for an online pet store
- A vetted local UK veterinary practice with a recommended initial check-up. You can find a vet through our partner company Pet Health Club.
- Three months of 24/7 access to veterinary advice via chat or video
We can even arrange direct delivery to your new home with trusted PetAir chauffeurs.
Step 6: Post-Arrival Support
- The CareTag remains active after arrival: it’s scannable by anyone who finds your pet, and sends GPS alerts straight to you – no worries about loosing your cat or dog at your new location.
- If your pet travels into the UK, we help with customs clearance through Border Control Posts (Heathrow, Gatwick, Manchester) so that the process is smooth and compliant.
- There are no hidden costs in our quotes: we build everything in – transport, care, vet-led service – while providing price match guarantee.
Useful Tips for Pet Owners Working with PetAir
- Start early – especially when using the standard (non-fast-track) service. Give yourself enough time to complete health checks, paperwork, and booking.
- Use the CareTag to stay connected – this gives you visibility and peace of mind throughout your pet’s journey. Open it up as soon as you get it – don’t wait to start using its benefits.
- Prepare your pet for their crate – practice sessions at home really help.
- Be honest about special needs – if your pet is a brachycephalic breed (e.g., BOAS), or has anxiety, tell PetAir early. Our team will tailor the care and advice accordingly.
- Take advantage of post-arrival support – the ArrivalPlus package helps your pet settle in smoothly. Please note, this package is only available for UK arrivals.
Why Choose PetAir UK for Pet Relocation
- Vet-led expertise: You’re not just hiring a shipper – you’re working with a clinical team who understand animal welfare.
- Complete service: From paperwork to personalised crates; to pet training advice, and tracking – we manage every detail.
- Trusted track record: Over 33,000 pets relocated, with consistent, compassionate care.
- Transparent pricing: No hidden extras.
- Updates through CareTags so you always know where your pet is and how they’re doing.
Get your free online quote today and start your international pet travel journey today!