Upgrade to COMPLETE CARE
Unlimited Vet-Led Wellness support with real vets – 24/7
Get your pet calm and ready with our EXCLUSIVE vet-led wellness support for pets preparing to fly
We know how much you care about your pet’s wellbeing – especially when they’re travelling. That’s why our veterinary support service gives you extra peace of mind every step of the journey.
- This isn’t an off-the peg service
- This package isn’t available to anyone else
- This is a personalised, pre-flight support from professionals who understand exactly what’s ahead for your pet – and for you
PetAir’s ‘Complete Care’ support package gives you the confidence that you’re making the right decision for your pet because all that uncertainty is taken away. Reassurance from day one – for you AND your pet.
At the heart of this package is a one-to-one video consultation with a fully accredited animal behaviourist, created specifically for PetAir. You won’t find it online, and no other pet travel service offers it. Based on the individual needs and personalities of the pets you’re travelling, you’ll get expert guidance on crate training, settling nerves, building positive associations, and preparing your pet for a calm, confident journey – all backed by a written behavioural plan tailored to them.
Next, you’ll speak to a qualified vet for a full nutrition consultation, helping you transition to suitable foods in your new country and prepare their diet for travel days. Whether your pet has allergies, health conditions, or is just a fussy eater, you’ll leave with a clear, confident plan.
And for wraparound peace of mind? Unlimited access to UK-registered vets via video or message chat, 24/7, until your departure.
Complete Care offers:
A personalised video consult
Video, chat or message with an accredited animal behaviourist, including a written plan to support crate training, travel anxiety, and a smooth journey. This training is designed EXCLUSIVELY for PetAir and based on real experiences. No one else offers this training, understanding, or level of pre-flight care
Meet our behaviourist…
Heather Thomas, Clinical Animal Behaviourist & Trainer
Heather has worked professionally with dogs and other companion animals for over 20 years and holds an MSc in Clinical Animal Behaviour from the University of Lincoln. She runs a successful behaviour and training business in the Bath area, supporting dogs of all breeds and backgrounds with everything from early socialisation to complex behavioural issues. Heather also consults for veterinary-led organisations and offers practical, evidence-based guidance tailored to individual pet and owner needs. Passionate about animal welfare, she brings warmth, empathy and expert knowledge to every consultation.A one-on-one nutrition call
With the expert help from our online vets, they'll help plan food for travel and life abroad, easing the dietary transition
24/7 access to UK-registered vets
Via video or message, right up until you fly you this unlimited service means you have support if you need it.
“
Dog move from Glasgow to Vancouver, Canada
"We moved our 7-year old dog Monty from Glasgow, UK to Vancouver, Canada. Obviously like any neurotic dog parents we were very worried about his move, and even concocted a wily scheme of road trips/charter jets/multinational agencies to try and get him there without putting him in the hold of a plane. After realising this was impractical we found PetAir UK. They answered all of our (probably insane) questions with patience and were very clear on the process and options. We went with the gold package to collect him in Glasgow, alongside contracting with an agent (Worldwide Animal Travel) in Vancouver and it was all well worth it. I even realised I had made a mistake with his paperwork the day before his flight – on a Sunday – and phoned PetAir’s emergency line. They were kind and efficient and sorted the problem swiftly. Monty arrived in Vancouver healthy and happy and just like his normal tail-waggy self. We are so relieved and pleased, thank you PetAir!"
Happy Customer – Travelling from Glasgow to Vancouver, Canada
Upgrading to Complete Care is easy!
Simply add Complete Care by mentioning it to your pet travel agent when you call.
Let PetAir handle everything – from finance to flights – so you and your pet can focus on the adventure ahead!
Call us on +44 (0)1725 551124 or Use the form below to request a pet travel quote.
See why pet owners trust PetAir with their pet’s travel plans…
“
Excellent communication from Ellie and the team.
"We opted for the full package for ease and it was absolutely worth it. Collection was on time and little updates in how our doggy was doing were unexpected and yet so appreciated. He arrived safely from London to Tampa and seemed totally unfazed by his journey. We recommend this service to anyone thinking of taking their precious pets across the ocean."
Sarah, travelling from London to Tampa, Florida
“
Excellent communication from Ellie and the team.
"We opted for the full package for ease and it was absolutely worth it. Collection was on time and little updates in how our doggy was doing were unexpected and yet so appreciated. He arrived safely from London to Tampa and seemed totally unfazed by his journey. We recommend this service to anyone thinking of taking their precious pets across the ocean."
Sarah, travelling from London to Tampa, Florida
“
PetAir made our experience extremely easy.
"PetAir made our experience extremely easy, even when our flight was cancelled they were on hand straight away to sort the best option out for our dogs. Our dogs flew from London to America arriving safely, we were updated with pictures which massively settled our nerves. I would definitely recommend this company when transporting your beloved pets. Thank you."
Chloe, travelling from London to America
