US to the UK

From start to finish the service provided by PetAir UK was excellent. They are on top of everything – they communicate well – they let you know the process and keep you informed. We went for the Gold service and our dog took three days to get to us in the US from the UK. We knew he was in safe hands – you can tell that they genuinely care as my parents who had the job of handing our dog to the driver in the UK were upset to see him go. The driver was lovely and reassuring – the team in the office even had photos of him sent to them when he arrived at the UK kennels to reassure them he was okay. On the US side the agent took care of everything and he was safely delivered to us chilled out and care free three days later. Thank you PetAir UK. We will be using your services again when we return in maybe 2/3 years time.

Mon Oct 21 2024