PetAir UK and Coronavirus Planning and FAQ’s

We at PetAir are in the process of postponing our journeys planned in April 2020 in response to the restrictions on human movements as a result of the Coronavirus (COVID-19) pandemic. We may have to postpone journeys further ahead than this, but we will have to wait and see. There are exceptional circumstances where we still have very limited capability to move pets, but we don’t want to put any more humans or their pets at any risk. The flights which can be planned today are being cancelled tomorrow and we are finding it hard to fulfil the promises we have made. We are sorry about this.

If you are planning on emigrating within the next 2 years and want to find out some more about it all, then you can look at our website for extra information and request a quote. Some countries need at least 7 months planning (for example, Australia) so it is a good time to get more information about this. Our sales team are working super hard to look after the quote requests we are receiving and they are available by email and on the phone.

FAQ’s

What happens if my pets’ flight in April is cancelled?

We will contact you and ask you to put your plans on hold due to the Coronavirus pandemic. We can roll over any deposit you have paid for a future journey

What happens if my pets’ flight is planned for May?

We will leave the booking in place and we will monitor the situation going forwards. If things are looking better then we can fly your pet as planned, if things are not looking better then we may need to postpone the flight.

What happens to any bookings after all of this is over?

After the Coronavirus pandemic, we hope there will be some sort of notice period, but it is going to be a rush to get any postponed pets flown as soon as we reasonably can.

What do I do if I want to fly my pet later in the year or next year?

Ask us for a quote, it is free and we can give lots of good information about the destination your are travelling to. This may well be a good time to research about your pets’ potential journey

If there is anything else you would like to ask then drop us a line at enquiries@petairuk.com or contact us here.

The most important thing in all of this, is that as many people stay fit, healthy and well as possible. Stay safe and be kind to each other.

Wed Mar 25 2020