ArrivalPlus: More Than Just Imports
Bringing pets safely into the UK is about more than paperwork - it’s about care, comfort, and calm from the moment they land until they’re settled in their new home.
If you wish to fly your pet out of the UK – please use our Pet Travel Quote Form
ArrivalPlus Enhanced Care
Every PetAir import now includes ArrivalPlus – our exclusive aftercare package designed to help pets settle into their new home.
Included at no extra cost:
- 1 month of access to veterinary advice through video or chat, 24 hours a day
- Discount voucher for pet supplies – food, toys, beds and blankets
- Recommended local UK vet practice
- Preventative healthcare plan – get 12 months for the price of 10
- Free health check when joining their preventative health care plan
- Refer-a-Friend reward – share PetAir and you both receive a thank-you
(Included automatically – no forms, no add-ons.)
Optional Upgrades
- Home Delivery – direct to your door with trusted PetAir chauffeurs
UK Pet Imports Made Simple
Relocating your pet can feel daunting, but with PetAir, you’re in expert hands. If your pet meets UK entry requirements, they can avoid quarantine completely.
We handle customs clearance at Heathrow (LHR), Manchester (MAN) and Gatwick (LGW), and can arrange same-day delivery to most UK destinations.
If your pet’s journey is longer, they can rest overnight at one of our approved boarding facilities before heading home.
Do you have questions about your pet’s import?
Call +44 (0)1725 551 124 +44 (0)2039 266 622 – our team will advise on your specific situation.
Why Choose PetAir UK?
- 24/7 Customs Clearance – fast, round-the-clock arrivals
- When plans change, we move fast – Fast-Track import prep now available with PetAir
- Approved Boarding Facility – calm, climate-controlled rest stop for pets
- Paperwork Pre-Checks – we’ll flag issues early to avoid delays
- Transparent Pricing – imports are never cheap, but you can trust our one clear fee for all handling and coordination
See how we compare to our competitors
| Feature | PetAir | Our Small competitor | Our Medium competitor | Our Large competitor |
|---|---|---|---|---|
| Pricing & Value | ||||
| Price Guarantee | ||||
| Payment Plan | ||||
| Customer Care & Support | ||||
| Trustpilot Score* | 4.8/5 (779 reviews) |
4.6/5 (21 reviews) |
4.8/5 (434 reviews) |
4.9/5 (809 reviews) |
| Customer Support | ||||
| Whatsapp Messaging | ||||
| CareTags - Tracking Software and Collar Tag | ||||
| Airline Partnerships & Compliance | ||||
| British Airways Preferred Supplier | ||||
| IPATA Member | ||||
| DEFRA Approved | ||||
| Veterinary & Wellness Support | ||||
| In-house Vet Services | ||||
| Pre-flight Kenneling | ||||
| 24/7 FREE Pre-flight Access to Pawsquad Online Vets | (Included in Premium) | |||
| 30 min Behaviour Consult with a professional | (Included in Premium) | |||
| Unlimited Dietary Consults with a professional | (Included in Premium) | |||
| Travel Services | ||||
| 24/7 Out-of-hours service | ||||
| Bespoke Travel Crates | ||||
| Fast Track flight service | ||||
| 24/7 Import Services for overseas pets | ||||
| Military pet flights | ||||
| *Trustpilot Score correct as of 28th October 2025 | ||||
Why Families Choose PetAir
- Over 20 years’ experience in pet relocation worldwide
- Veterinary-led team with import compliance expertise
- UK’s only provider offering 24/7 clearance AND aftercare support
- Trusted by airlines, relocation partners, and returning expats
Start Your Pet’s Journey Home
Wherever your pet is coming from – Europe, the US, Australia or beyond – PetAir makes importing pets to the UK smooth, safe, and stress-free.
Get a Quote Today and let us take care of everything – from touchdown to their first cosy cuddles in their new home
Quick FAQs – Importing pets into the UK
What do you need for entry into the UK?
Entry requirements vary depending on the country your pet is travelling from. You can:
- Contact us for tailored advice
- Or visit the official guidance here:
https://www.gov.uk/bring-pet-to-great-britain
If you’re unsure, feel free to email us at imports@petairuk.com and we’ll guide you.
Import VAT and What You Need To Know
In some cases, VAT relief may apply under specific schemes:
Transfer of Residence Relief (ToR)
- Apply if you’re relocating to the UK and bringing your pet.
- Application processing takes 10–14 days, so apply early.
- This is a HMRC scheme – PetAir UK cannot assist with ToR applications.
- If ToR is refused, you will be liable for VAT on the pet’s declared value and freight cost.
Apply here: https://www.gov.uk/guidance/application-for-transfer-of-residence-relief-tor1
Returned Goods Relief
- If your pet was exported from the UK within the last 3 years, they may qualify.
- You’ll need proof, such as:
– Original UK export Air Waybill
– Health certificate
– Pet’s UK clinical history
VAT Calculation:
- Pet’s value
- + transport cost
- + a standard £100 VAT adjustment
- Then total x 20% VAT
VAT is in addition to landing and clearance fees.
Fast-Track pet import service extension now available!
Life doesn’t always go to plan – sometimes arrangements have to be made last-minute, situations change and everything is brought forward, flight times change meaning you’d arrive out-of-hours, or you managed to get a last-minute flight.
If this happens – call us. We can often Fast-Track your pet import requirements even when others can’t.
GIVE US A CALL!
Monday to Friday – 9am to 5pm (UK)
Lines are closed at weekends
What Now?
We recommend using a local pet shipper in the country of origin. A good agent will understand the UK import rules and help ensure everything is prepared correctly. You’ll also benefit from paying them directly, rather than via a third party (which may cost more).
Need help finding one?
- Contact us for a recommendation
- Or visit the IPATA website: ipata.org
You can also contact IAG Cargo in the country of origin to book your pet’s flight: iagcargo.com
To confirm our services, we will need:
- Full flight details (time, date, and flight number)
- The Air Waybill (AWB) number