The PetAir UK team were absolute stars with helping us relocate our dog to NZ - one of the strictest countries for animal imports! Rachel was super responsive, answered all of my questions, made me feel supported and ensured everything was all sorted. I was particularly nervous on collection day, but it was very fast and professional - I had nothing to worry about. Thank you so much!!! (Pic of Mia safely at home in NZ thanks to Rachel & her team)

Having our two Labradors moving state side with us was priority. Didn’t know how it would happen until researched and found PetAir UK amongst other companies. This company by far was the best. From start to finish the confidence in them was high. They explained, advised and completely understood our concerns. Nothing was to much trouble for them. When the boys arrived and we’re not even stressed or anxious looking I knew we’d picked the right company. If you are relocating and want your fur babies with you THIS IS THE COMPANY TO DO IT. Pls don’t hesitate just book with them.

My boyfriend and I have just moved to Hong Kong and PetAir were absolutely incredible! Thank you to Alison and Victoria for working with us and for enabling such a smooth process. Our dog Nugget arrived at her destination calm and happy, even after such a long journey, and we were informed of her progress/whereabouts every step of the way. We cannot thank you enough!

We had such a wonderful experience with PetAir UK! It was very nerve-wracking sending our pet from London to Vancouver, but PetAir made the experience much more manageable.They picked up our cat from our house, notified us when she arrived, updated us when she passed her vet exam, and handled the communication with the agency picking her up on the other side. We went with the premium service, which was more expensive, but worth it for the quality of the service.

Excellent service, sympathetic staff. We appreciated the updates and photos!

I worked primarily with Sharon and Kim at PetAir UK and they were incredibly helpful and patient as my flights had to change quite a few times due to the pandemic. Sharon was always friendly, responsive, and kind which was incredibly nice during such a stressful transcontinental move! Kim arrive right on time at the airport for my dog's checkin and provided me with all the information I needed, and she was also incredibly friendly and helpful. I would (and likely will) use PetAir UK again for any future moves with my dog(s), and highly recommend them to anyone else moving either across the world or the country.

We used PetAir to move my two cats from the UK to Thailand during the Covid pandemic and they were great. The cats made it safely, cleared customs without any issues, and the transport cages were roomy and comfortable (and still surprisingly clean even after the long trip!) I'd definitely recommend them if you have to move your pets.

While the staff at PetAirUK were very responsive, I struggle to equate the high cost of shipping my puppy with the service provided. We were buying a puppy from a breeder, and given the global pandemic, were unable to travel to pick up the animal personally. This was certainly not an isolated set of circumstances, yet all of the PetAirUK protocols were geared to someone traveling with their existing pet. It was somewhat frustrating to keep trying to "translate" the service to suit our situation. The puppy arrived in fine shape, for which I'm grateful, but I paid over $3000 US dollars for a service that was somewhat limited.

They handled everything perfectly from beginning to end. It wasn't a cheap service but for peace of mind, it was a price worth paying. I moved my two cats from LHR to JFK and they arrived safe & sound looking happy and well hydrated. The company was very communicative and responsive. They responded to my emails very quickly and always answered the phone when I rang.

Amazing cant thank the team enough they achieved all the said they would in the middle of a pandemic 5 stars from harry and mwa